Warranty Policy

Returns

Return a product warranty

Return a new item for a refund

Return a new item for exchange

The products of my purchase were damaged / broken when received

If the item received is incorrect

The product you buy is incomplete

Privacy

Warranty Policy

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MakerShopBcn All products are guaranteed against defective material or workmanship for a period of one year from the date of delivery , in the terms established by law .

Defects caused by neglect, beatings , use or misuse , improper installation not performed by authorized service when appropriate, or materials subject to wear from normal use are not included.

Proof of purchase is required for any possible warranty claim.

Any product repaired or replaced under warranty will be covered by the remaining term of the original product.

Our warranty policy does not affect your statutory rights.

Returns

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If not satisfied with your purchase available within 7 days from the date of receipt thereof to execute their right of return.

To make a return the product must be in perfect condition and in original packaging. Upon receipt of the return and checked the condition of the goods we will refund the amount thereof by Bank Transfer.

Shipping costs and return are the responsibility of the customer, as well as their own additional costs incurred by it as are phone calls , time spent managing the return , etc. .

We spent a detail you the different types of returns and how to proceed :

Return a product warranty

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All products purchased are covered by MakerShopBcn its security . Generally the warranty covers manufacturing defects.

Contact us before you return it because many problems can be solved without you incurring postage costs.

  • If you think the product you purchased is defective you must notify us of this through email : garantía@makershopbcn.com
  • Return shipping costs will be charged to the consumer. Not accept returns due to freight.
  • Returns must include a copy of the invoice and a short note with the reason for return .
  • Can that ask you for a picture of the product warranty.
  • Shipments of returns are your responsibility until it reaches our facility. Please request proof of delivery to the carrier.

The guarantees will be reviewed by our team, but in most cases the supplier / manufacturer asked us to send you the product for review prior to the change or repair.

  • Unfortunately depend on timeouts vendor / manufacturer . Thus we can not guarantee a quick solution.
  • We will be in frequent contact with the supplier / manufacturer to make everything as quickly as possible.
  • If the guarantee is accepted , we will send the product prepaid.
  • If warranty is denied, the customer shall bear the costs of returning the product .

Return a new item for a refund

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If for any reason you are not satisfied with your order, you have a period of 7 working days from the date of receipt of the order, to return . For any clarification please contact the email address siguiete devoluciones@makershopbcn.com

  • Returns that do not come in their original packaging, in perfect condition and the product in perfect condition will not be accepted .
  • Returns containing products that have been installed will not be accepted.
  • It is very important that you return the product / s return perfectly packaged . If products are damaged due to improper packaging not accept the return.
  • Returns you ‘ve placed stickers or labels directly onto the retail package of the product will not be accepted .
  • Return shipping costs will be charged to the consumer. Not accept returns due to freight .
  • Returns must include a copy of the invoice and a short note stating what you want to do with the returned products.
  • Shipments of returns are your responsibility until they reach our facility. Please request proof of shipment.

Once we receive the merchandise in our stores and check that all the above conditions are met, MakerShopBcn accept the return of the product and will proceed to refund the amount of the product according to the method of payment .

  • You will be sent an email notifying you of the acceptance of the return and refund of the corresponding

Return a new item for exchange

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If for any reason you are not satisfied with any product and want to replace it , has a period of 7 working days from the date of receipt of the order, to return . For any clarification please contact the email address siguiete devoluciones@makershopbcn.com

  • Returns that do not come in their original packaging, in perfect condition and the product in perfect condition will not be accepted .
  • Returns containing products that have been used or installed will not be accepted .
  • It is very important that you return the product / s return perfectly packaged . If products are damaged due to improper packaging not accept the return .
  • Returns you ‘ve placed stickers or labels directly onto the retail package of the product will not be accepted .
  • Return shipping costs will be charged to the consumer. Not accept returns due to freight .
  • Returns must include a copy of the invoice and a short note with the reason for return .
  • Shipments of returns are your responsibility until they reach our facility. Please request proof of shipment.

Once we receive the merchandise in our stores and check that all the above conditions are met, MakerShopBcn accept the return product.

  • You will be sent an email notifying you of the acceptance of the return and notify you of the amount of the costs of transporting the new shipment.
  • Once accepted the payment of the new ships , we will send the product.

The products of my purchase were damaged / broken when received .

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We do everything we can to ensure your products arrive in perfect condition.

  • You must notify us within the first 7 days of receiving your order .
  • You must notify us of this through email soporte@makershopbcn.com
  • Depending on the problem may ask for pictures of the defective or damaged for more information before returning product.
  • It is very important that you return the product / s return perfectly packaged . If products are damaged due to improper packaging not accept the return .
  • Returns you ‘ve placed stickers or labels directly onto the retail package of the product will not be accepted .

NOTE : If you receive at the time of the product of the carrier behave abnormally packaging is preferable to reject it and contact us.

  • We will notify you that you may already be repaid .
  • If we consider the product at the time of receiving it was damaged / broken MakerShopBcn will refund the return postage . To do this you must send a scanned copy of proof of delivery : soporte@makershopbcn.com
  • MakerShopBcn only responsible for the return cost reimbursement when they have been made ​​via Certified Mail without regular pay .
  • MakerShopBcn will send the new product prepaid .

If the item received is incorrect

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If we sent you a product that is different than what is listed on your bill , we will take care of the change.

  • You must notify us within the first 7 days of receiving your order .
  • You must notify us of it through online support: soporte@makershopbcn.com

Once notified , we will send an email confirmation to proceed with the solution of the problem.

  • We will send the correct item and the moment in which the carrier appropriate to the delivery of this , you must give the wrong product .

NOTE : These steps are only valid for the Peninsula , if you live in the Balearic Islands, Ceuta or Melilla , please contact us via email soporte@makershopbcn.com and explain the steps .

The product you buy is incomplete

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This can be due to many factors beyond our control. Try to give you the fastest and most efficient solution.

  • You must notify us within the first 7 days of receiving your order .
  • You must notify us of this through email soporte@makershopbcn.com

Depending on the problem may ask for pictures of the defective product for more information before returning .

  • If we check that indeed the product received is incomplete , we will send prepaid the remaining material.

Privacy Policy

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MakerShopBCN manages and maintains the file of its customers for the purpose of dealing with them. In no event shall provide any data to third parties. Pursuant to the provisions of Law 15/ 1999 of 13 December on the protection of personal data , such as customer MakerShopBCN may at any time exercise their rights of access, rectification , cancellation and opposition by contacting us by email at web@makershopbcn.com .